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All boat rental cancellations must happen at least 30 days before your reservation to receive a full refund. Cancellations made between 30 days and 7 days of your reservation will receive a refund with a $100 cancellation fee. Cancellations made within 7 days of your reservation will not receive a refund. Any cancellations for reservations made within the above time frames will still follow the same policy.
All jet ski, paddleboard, and kayak rental cancellations must happen at least 72 hours before your reservation to receive a full refund. Any cancellations for jet ski, paddleboard, or kayak rentals made less than 72 hours before the reservation date will not receive a refund.
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Please arrive 30 minutes early for check-in. Arriving at the scheduled time of your reservation is considered “late.” As our reservations are on a schedule, late arrivals are subject to cancellations without a refund, or may be sent out with no extra time and due back at the scheduled time on the reservation.
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Any jet skis returned more than 5 minutes late will have a late fee of $20 every additional 5 minutes.
Any boat rental returned more than 10 minutes will have a late fee of $20 every additional 10 minutes.
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Safety is our biggest priority. If we are experiencing weather issues (heavy rains, lightning, thundering, high winds) we may cancel reservations. If we cancel reservations due to weather, we will attempt to reschedule when there is better weather. Ultimately, it is our call to determine if we must cancel due to weather. It is important that we have reliable cell phone numbers in order to notify our customers of any changes to their reservation.
In the event of inclement weather during your boat rental or reservations, our crew may deem the conditions unsafe to continue with your reserved timeframe. In this event, a credit will be issued for your remaining time period to be used at a later date.
